Refund policy

Return Policy

Items should be returned new, unused, and with all the tags still attached.

Returns that are damaged, marked, or altered will not be accepted and will be sent back to the customer.

Items marked Final Sale are not eligible for return.

Custom orders are not eligible for return.

Any packaging such as authenticity cards, dust bags, and tags should be included with your return.

Please notify hermodernheirloom@gmail if any of your purchases have been delivered without tags.

Should you wish to make a return, you’ve got 7 days from when you received your order to have your items sent back to us for an exchange only.

Her Modern Heirloom must authorize all returns. We kindly ask that you do not send your return using a personal shipping label.

Please request a label from us by emailing HerModernHeirloom@gmail.com so that we are able to track your package, making your return faster and smoother.